Política de privacidad

AquaWhisk respects your privacy. This Privacy Policy explains what information we collect when you use aquawhisk.net, how we use it, and the choices available to you.

Information We Collect

When you browse our website, contact us, create an account, or place an order, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction information

  • Device, browser and IP information

  • Website activity and interactions

  • Information you provide when contacting customer support

Payments are processed through our payment providers. AquaWhisk does not require customers to send payment card information directly to us by email.

How We Use Your Information

We may use your information to:

  • Process and deliver orders

  • Provide customer support

  • Manage returns, refunds and exchanges

  • Improve our website and services

  • Prevent fraud and protect our store

  • Send order and account notifications

  • Provide marketing or advertising where permitted

  • Comply with legal obligations

Shopify and Service Providers

Our store is powered by Shopify.

Information may be processed by Shopify and trusted third-party providers that help us operate our store, including payment processors, delivery companies, analytics providers, advertising platforms and customer-service providers.

These companies may only receive information reasonably required to provide their services.

Cookies and Advertising

AquaWhisk may use cookies and similar technologies to:

  • Keep the website working correctly

  • Remember customer preferences

  • Understand website performance

  • Measure advertising performance

  • Provide relevant advertising

Where required, you can manage your cookie and privacy preferences through the options provided on our website.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to your information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of certain targeted advertising or data sharing where applicable

To make a privacy request, contact:

support@aquawhisk.net

We may need to verify your identity before processing certain requests.

Information Security

We take reasonable measures to protect customer information.

However, no online system can guarantee complete security. Customers should never send passwords, card details or other highly sensitive information through unsecured communication channels.

Data Retention

We keep personal information only for as long as reasonably necessary to:

  • Process orders

  • Provide customer service

  • Maintain business records

  • Prevent fraud

  • Meet legal and regulatory requirements

Website Content & Intellectual Property

The AquaWhisk website and its contents are owned by or licensed to AquaWhisk unless stated otherwise.

This includes, without limitation:

  • The AquaWhisk name and logo

  • Website design and layout

  • Graphics and visual elements

  • Product-page designs

  • Original photographs and videos

  • Banners and promotional material

  • Written copy and product descriptions

  • Icons, animations and custom website elements

  • Branding and other original creative material

You may not copy, reproduce, imitate, republish, distribute, modify, scrape, commercially exploit or create substantially similar versions of AquaWhisk website content without our prior written permission.

You may not use the AquaWhisk name, logo, branding or website appearance in a way that could falsely suggest that another website, business, product or service is associated with, authorised by or operated by AquaWhisk.

Unauthorised use of AquaWhisk intellectual property may result in appropriate action being taken to protect our rights.

Third-Party Links

Our website may contain links to third-party websites or services.

AquaWhisk is not responsible for the privacy practices, security or content of websites operated by third parties.

Changes to This Policy

We may update this Privacy Policy when necessary.

Any updated version will be posted on our website with a revised Last updated date.

Contact AquaWhisk

For privacy questions, customer support or order enquiries:

support@aquawhisk.net

We aim to respond within 24–48 hours, Monday to Friday.

Please include your order number where relevant.

Do not send payment card information by email.