Shipping policy

Thank you for shopping with AquaWhisk. This policy explains where we deliver, how orders are processed and when you can expect your order to arrive.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been confirmed.

Orders are not usually processed or dispatched on weekends or UK public holidays. Processing may occasionally take longer during busy periods, promotional events or public holidays.

2. Where We Deliver

AquaWhisk ships to the United Kingdom and supported international destinations worldwide.

International availability depends on the destination. If your country or region can be selected during checkout, we currently offer delivery there.

3. Shipping Costs

United Kingdom: Free standard delivery on all orders.

International orders: Any applicable shipping charge will be clearly displayed at checkout before payment.

Customers will never be charged an additional AquaWhisk shipping fee after placing an order.

4. Estimated Delivery Times

Estimated delivery times after dispatch are:

  • United Kingdom: approximately 5–10 business days

  • Europe: approximately 5–12 business days

  • United States and Canada: approximately 5-12 business days

  • Other supported international destinations: approximately 7–20 business days

These are estimates rather than guaranteed delivery dates.

International orders can occasionally take longer due to customs processing, local carrier delays, public holidays or other circumstances outside our reasonable control.

5. Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking details after your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Tracking updates may occasionally be limited while an international parcel is moving between carriers or countries.

6. International Orders and Customs

International shipments may be subject to customs procedures, import taxes, duties or other charges imposed by the destination country.

Where such charges apply and are not collected during checkout, they are normally the responsibility of the recipient.

Customs processing can occasionally cause additional delivery delays.

7. Delivery Delays

Although we aim to deliver every order within the estimated timeframe, occasional delays can happen because of:

  • Carrier disruptions

  • Customs inspections

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete delivery information

  • Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us at support@aquawhisk.net and we will investigate.

8. Incorrect Delivery Information

Please make sure your name and delivery address are complete and correct before placing your order.

If you notice a mistake, contact us as soon as possible. We will try to update your delivery information before dispatch, but changes cannot be guaranteed once an order has entered the fulfilment process.

9. Lost or Damaged Orders

Your order remains our responsibility until it has been delivered to you or another person you have identified to receive it, except where you independently arrange a carrier that we did not offer.

If your order is lost in transit or arrives damaged, contact support@aquawhisk.net as soon as possible.

For damaged items, please include your order number and photographs of the item and packaging where possible.

We will investigate and provide an appropriate replacement, refund or other remedy where applicable.

Your statutory consumer rights are not affected.

10. Multiple Packages

Orders containing multiple products may occasionally be delivered in separate packages.

Where available, separate tracking information will be provided for each shipment. You will not be charged additional delivery fees simply because we dispatch an order separately.

11. Delivery Attempts

Depending on the carrier, an unsuccessful delivery attempt may result in the parcel being:

  • Redelivered

  • Left in an authorised safe location

  • Left with a neighbour where permitted

  • Taken to a collection point

  • Returned to the sender

Please follow any instructions provided by the delivery carrier.

12. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@aquawhisk.net.

We will try to accommodate requests made before dispatch, although changes cannot always be guaranteed once fulfilment has started.

This does not affect your statutory cancellation or return rights.

13. Contact

For delivery questions, tracking assistance or concerns about an order:

Email: support@aquawhisk.net

Please include your order number where possible so we can help you quickly.