Refund policy
We want you to be happy with your AquaWhisk order. If something is not right, contact us and we will help resolve it.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be returned in substantially the same condition in which you received it, with all included parts, accessories and packaging where reasonably possible.
You may inspect an item as you reasonably would in a shop. If an item has been used, damaged or handled beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any loss in value where permitted by law.
Please do not send any item back before contacting us and receiving return instructions.
How to Start a Return
To request a return, email:
Please include:
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Your order number
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The email address used for your order
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The item you wish to return
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A brief reason for the return
If your return is accepted, we will provide the relevant return instructions and return address.
We aim to respond within 24–48 hours, Monday to Friday.
Return Shipping
For unwanted items returned under our voluntary 30-day returns policy, you are responsible for the cost of return shipping unless we agree otherwise.
If your item is:
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Faulty
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Damaged
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Defective
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Incorrect
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Not as described
AquaWhisk will cover reasonable return costs where required by applicable law.
We recommend using a tracked shipping service when returning an item. AquaWhisk is not responsible for returned parcels that are lost before reaching the return address.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, faulty, defective or incorrect, contact us as soon as possible at:
Please include your order number and, where helpful, photographs or a short video clearly showing the issue.
Where goods are faulty or not as described, your rights under applicable consumer law will apply. Depending on the circumstances, this may include a repair, replacement or refund.
UK Cancellation Rights
If you are a UK consumer purchasing online, you will normally have the legal right to cancel your order within 14 days of receiving your goods, without needing to provide a reason.
After notifying us that you wish to cancel, you will normally have a further 14 days to return the goods.
These statutory cancellation rights are separate from and are not reduced by our voluntary 30-day returns policy.
Unless the item is faulty, incorrect or otherwise covered by applicable consumer law, you may be responsible for the cost of returning the item.
Orders Cancelled Before Dispatch
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:
We will do our best to stop the order before it is shipped.
However, orders may be processed quickly. Once an order has been fulfilled or dispatched, we may no longer be able to cancel it before delivery.
If your order has already been dispatched, you may need to receive the parcel and return it using the process outlined in this policy.
Refunds
Once your returned item has arrived, we will inspect it and notify you of the outcome.
If your refund is approved, it will be issued to your original payment method.
We aim to process approved refunds within 5–7 business days.
Your bank, card issuer or payment provider may take additional time to display the refund after we have processed it.
Where applicable under UK consumer cancellation rights, refunds will be issued within the time limits required by law.
Delivery Charges
If you return an unwanted item under our voluntary 30-day returns policy, original delivery charges are generally non-refundable unless required by law.
Where UK cancellation rights apply, we will refund the cost of the standard delivery option where legally required.
Additional charges paid for:
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Express delivery
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Priority delivery
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Upgraded shipping
are generally non-refundable beyond the cost of the standard delivery option.
Exchanges
We do not guarantee direct exchanges.
The quickest way to receive a different product, size, colour or variant is normally to return the original item and place a new order once your return has been accepted.
If your item arrived faulty, damaged or incorrect, contact us before placing another order so we can resolve the issue appropriately.
Items Not Eligible for Return
We may refuse a return where:
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The return request is made outside the applicable return period
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The product has been damaged after delivery
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The product shows excessive use beyond reasonable inspection
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Parts or accessories are missing
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The item has been altered or modified
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The product cannot legally or reasonably be returned due to its condition
Any restrictions in this section do not remove rights you may have where goods are faulty, damaged, incorrectly supplied or not as described.
Return Inspection
Returned products may be inspected before a refund is approved.
Where permitted by law, AquaWhisk may make a reasonable deduction from a refund if the value of the product has been reduced because it was handled beyond what was necessary to establish its nature, characteristics and functionality.
Refund Not Received
If we have confirmed that your refund has been processed but you cannot see it yet, please allow additional processing time from your bank or payment provider.
If the refund still has not appeared after a reasonable period, contact:
Contact Us
For questions about returns, refunds or cancellations, contact:
We aim to reply within 24–48 hours, Monday to Friday.
Nothing in this policy affects your statutory rights as a consumer.