Refund policy

1. Privacy Policy

Privacy Policy Last updated: August 2026

AquaWhisk (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase.

1. Information We Collect

  • Personal information you provide (name, email address, shipping address, phone number, payment information)
  • Order and purchase history
  • Device and usage information (IP address, browser type, pages visited)

2. How We Use Your Information We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your order
  • Improve our website and products
  • Send marketing emails (only if you have opted in)
  • Comply with legal obligations

3. Sharing Your Information We may share your information with:

  • Shipping carriers to deliver your order
  • Payment processors to complete transactions
  • Service providers who help us operate our store (e.g. Shopify) We do not sell your personal information.

4. Cookies We use cookies to improve your experience on our site. You can disable cookies in your browser settings, but some features of the site may not work properly.

5. Your Rights If you are in the UK or EU, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing of your data
  • Request data portability

To exercise these rights, please contact us using the details below.

6. Data Retention We keep your personal information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

7. Security We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy We may update this Privacy Policy from time to time. The updated version will be posted on this page.

9. Contact Us If you have any questions about this Privacy Policy, please contact us at: support@aquawhisk.net

2. Returns Policy

Returns & Refunds Policy Last updated: August 2026

We want you to be happy with your AquaWhisk purchase. If you’re not completely satisfied, here’s how returns work.

1. Return Window You have 14 days from the date you receive your order to request a return.

2. Eligibility To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging
  • You must provide proof of purchase (order number or receipt)
  • Filters and hygiene-related items that have been opened cannot be returned for health and safety reasons

3. How to Start a Return Please email us at [your email address] with your order number and reason for return. We will reply with return instructions.

4. Return Shipping

  • You are responsible for the return shipping cost unless the item is faulty or we sent the wrong product
  • We recommend using a tracked shipping service

5. Refunds Once we receive and inspect the returned item, we will notify you. If approved, your refund will be processed to the original payment method within 5–10 business days.

6. Damaged or Faulty Items If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund.

7. Exchanges We currently do not offer direct exchanges. Please return the item for a refund and place a new order.

8. Contact For any return questions, email us at: support@aquawhisk.net